Вопрос 17-3/2: Ход деятельности в области электронного правительства и определение областей применения электронного правительства в интересах развивающихся стран

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3) Subprograms

National program comprises 9 subprograms aimed to develop different aspects of information society:

1) ICT infrastructure development subprogram. Main ideas are broadband development in terms of speed and quality, implementation of IMS, LTE, PON, creating environment for new services.

2) E-government subprogram.

3) E-health subprogram. Main ideas are improvement of health care quality and accessibility, increasing health tracking by citizens, telemedicine development, creating of specialized web-resources dedicated to health care and healthy living.

4) Electronic employment and social security subprogram. Main ideas are creation of unified information system for employment and social security purposes, provide complete implementation of digital signature in social security organizations, inform unemployment about employment and training possibilities through ICT.

5) E-learning and capacity building subprogram Main ideas are overall ICT training in schools, constant courses update in high schools and universities, creation of educational web-resources, academia integration into international education networks, creation of e-libraries, education for people with disabilities.

6) E-customs subprogram. Main ideas are development of national e-declaration system, development of customs information system in order to provide clear communication and data exchange with Russia and Kazakhstan as partners in Customs Union, improving quality and security of e-customs services.

7) National content subprogram. Main ideas are stimulating online presence of media, digitization of museum and library funds, rich accessibility of cultural information for foreigners.

8) Security and e-trust subprogram. Main ideas are creation of necessary legal acts, implementation of information security systems, creation of unified security monitoring system, development of typical security policies.

9) Export-oriented IT industry development. Main ideas are providing necessary support to IT companies, constant training for IT specialists, creating environment to attract investments in IT industry.

4) E-government subprogram

E-government subprogram aims on integrating development of specialized information systems and resources to provide e-government services for citizens and business. Long-term goal of this subprogram is to create integrated, user-friendly system to provide all possible e-government services with centralized access and with multi-channel delivery.

Subprogram includes almost 40 activities to be implemented till 2015. These activities cover all spheres of e-government and mostly directed to develop information systems, electronic registers, to make digital signature widespread, to make e-government services easily accessible and to develop monitoring systems to observe e-government implementation process. Each activity has responsible state authority as well as time frames and funding specified.

Subprogram uses the following KPIs to evaluate its progress:

– UN e-government readiness index;

– Percentage of organizations using digital signature;

– Percentage of organizations using Internet to perform information exchange with Government;

– Percentage of information systems, integrated into unified e-government system;

– Percentage of state authorities using outsourced professional services of information systems support and maintenance.

5) Challenges

– Informatization processes are still fragmented, and there is lack of proper coordination between state authorities;

– There are not enough e-services provided for citizens, services are decentralized. Exceptions are banks and cadastral agencies;

– Digital signature is not widely adopted and is not in demand. It needs to be improved;

– There is lack of process coordinator, who has enough experience and credentials to link involved authorities into singe productive team.

6) Lessons learned

– Changes should be overall, fearless but with prior active consulting with civil society and business;

– Changes must be implemented step by step. We should use positive experience from previous changes in future ones;

– Business likes changes and generally supports them;

– E-government implementation should be fully transparent and must be based on multi-stakeholder approach;

– Processes should be simplified prior to automation;

– Sometimes we should be able to implement changes one-sided instead of spending unlimited amount of time searching for mutual understanding.

Case 14: Creation of Government CIO (Chief Information Officer) (Iran, Islamic Republic of)


0 Creation of CIO is first goal to integrated planning, regulating and supporting of ICT projects & objects and CIO has come to be review in national level as the key contributor formulating strategic goals for the country. One of the reasons for not reaching the favourite outcome in Iran is: numerous institutions and decision makers, lack of unique authority, lack of necessary integration and Lack of supervision that the CIO structure can be help to manage the problem.

The Government CIO is a very important indicator in e-Government ranking. The CIO is expected to align management strategy with ICT investment in order to achieve harmonization between business strategy, organizational reform, and management reform; hence, the Government CIO is considered by many governments to be one of the key factors in the success of e-Government implementation as ICT leaders.

In this ranking, we split this indicator into four elements: firstly the presence of CIOs in government; secondly, the extent of their mandate; thirdly, the existence of organizations which fosters CIO development, and finally, the special development courses and the degree/quality which teaches CIO related curricula.

Most developing countries receive low score since there is no strong evidence on CIO mandate, CIO Presence as well as CIO development programs

Country overview

A brief review of the situation in Iran about e-Government and E-government Development Index (EDGI):

Table 7: Waseda University Institute of e-Government rankings 2013

As per the e-Government Ranking 2013 shown in Table 1, Iran stands in the 54th place.

Unfortunately, in spite of having numerous experts and IT projects Iran could not have good rate in e-government ranking in the world. After many research about this, we concluded that the CIO structure definitely can be help us to solve our problem.

Technologies and solution deployed

Creation CIO will cause the integrated management strategy with investments in technology to achieve a balance between business strategy, organizational reform and administrative reform

That is useful to complete the CIO structure (controlling technology investments, etc.) at the national level for integration of e-government in implementation stronger master plan

Objectives and strategies

– Develop and implement information technology policy.

– Coordinate information technology investment strategy and capital planning.

– Develop and implement Enterprise Architecture.

– Implement Data Management program.

– Identify and oversee business process improvement opportunities.

– Develop and implement information technology performance measures.

– Oversee the Department's Reports Management Program, including the Information Collection Budget.

– Develop and implement electronic government in compliance

– Manage systems integration and design efficiency.

– Analyse information technology skills for all employees including executives, end-users, and IT professionals.

– Develop and execute IT Governance and Investment processes.

– Coordinate, develop, and implement IT Security computer policy and procedures.

– Manage information technology operations.

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