Вопрос 17-3/2: Ход деятельности в области электронного правительства и определение областей применения электронного правительства в интересах развивающихся стран

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7) Challenges and success factors

a. Challenges

– Ownership of the project prior to initiation, and coordination among the partners

– Sustainability of the project after scale up and when cooperating partners hands over the project

– Lack of investment in research and development in ICT

– Digital gap between the Urban and the rural areas

– Socio-economic disparities

b. Success Factors

– Leadership taken by government on the project

– Government beginning to fund the large component of the project

8) Lessons learned and next steps

a. Government leadership

– When undertaking a project in the government, Users should be involved from the beginning project. This step helps in understanding user requirements and processes involved to complete tasks.

– There is need to integrate the project into long-term planning.

– Integrate data into district reporting.

b. Locally sourcing

– Employ a permanent local software development team.

– Have a permanent project manager who can coordinate partners.

– Create government-led working groups.

c. Cost control

– Negotiate with telecom companies for scale, not pilots.

– Utilize the phones people have rather than purchasing and supporting a national phone system.

– Create district-level training teams.

d. Co-creation

– Make decisions based on identified needs of the end users.

– Create the tools with the people who are going to use them.

Test early and often; don’t worry about failing and stay adaptable.

– Use open source tools that can be customized to local needs

e. Next steps

A national scale-up plan has been developed, commencing with a preparation phase and then shifting to an iterative phase where clinics are trained and added to the system and the problems and successes of the additions are evaluated. The aim is to achieve national scale by 2015, with health facilities offering early infant diagnosis services. The preparation phase will focus on solidifying the technical, physical, monitoring and human infrastructure to allow the system to handle the stresses of scale. Throughout the scale-up process, the project will be closely monitored to ensure the systems are having a positive effect on the targeted health challenges.

Case 12: eGovernment Service in Montenegro

1) Introduction

There is more than one definition of eGovernment i.e. usage of Information – communication technologies in combination with organizational changes, and new know-hows, to increase cooperation with public, to increase democracy and involvement of public in decision making process.

This requires huge change in business processes of governments, both on national and local level and it tackles more than strategic vision and organizational sources. Huge efforts should be made, apart from using different technologies, to implement various solutions in public administration, which means a huge change in a way of thinking.

2) Country overview

Aware of the importance of development and application of ICT, Montenegro has made significant steps in this direction in the past. This is clearly recognized in the ranking of the World Economic Forum - the Network Readiness Index (ISM), where it is ranked in the 44th position out of 138 countries, far above other European countries in the region. With the penetration of mobile network users of nearly 200% and the penetration of internet users which is growing continuously, it is evident that the ICT sector in Montenegro is undergoing intensive growth. More information can be found in latest survey done by national statistics office.

3) Objectives and strategies

Amendments to the Strategy for Information Society Development (2009-2013).

Initially, we planned to make Amendments to the Strategy for Information Society Development 20092013. However, starting from the fact that in 2010 the EC adopted Digital Agenda for Europe, in order to comply with European requirements, the decision on creating a new document for the next fiveyear period was evaluated as more expedient.

In this context, in September we adopted the Draft Strategy for Information Society Development for the period 2012-2016 year, i.e. after the completion of the public hearing in December we also adopted the Proposal of Strategy for Information Society Development (2012-2016).

The Strategy for Information Society Development (2012-2016) relies on the five pillars of development associated with ten programmes with individual goals and objectives. For the purpose of complying with the Strategy projects in the Action Plan for the implementation of the Strategy are divided by areas:

ICT Sustainability - with the programmes: ICT basics (technological framework, a framework of the radio-frequency spectrum, a framework for consumer protection), ICT infrastructure, legal and regulatory framework, information security with the aim of improving broadband infrastructure, legal and regulatory framework designed to create competitive and sustainable ICT sector.

ICT for society - with the programs: e-education, e-health, e-inclusion, with the aim of encouraging all actors of society to use modern technology.

ICT in public administration - with the programme: e-government, which is focused on encouraging public administration to use information and communication technologies in an innovative manner to improve the quality of services provided by state authorities.

ICT for economic development - a program of R & D and innovation-ICT technologies in development of science and research in order to create a productive and sustainable ICT systems through the creation of a database of talent, encouragement of creativity and entrepreneurship.

Action plan for 2012 for implementation of the Strategy for Information Society Development 2012-2016 includes a total of 26 projects or activities, the implementation of which will, together with the implementation of obligations under the Government’s Programme of work for the current year and the implementation of commitments and the Ministry’s Programme of work contribute significantly to development of information society in Montenegro.

Analysis of eGovernment development

In Montenegro, the Ministry of Information Society predicted, in the Strategy of Development of Information Society for the period 2009-2013., the monitoring of degree of development of basic eGovernment services annually. The first survey was conducted in late 2009. Research concerning the measurements of eGovernment development is monitored and implemented over the network / the Internet, i.e. how many electronic services are already available to citizens and businesses. Along with all measurements of eGovernment, the existing websites are monitored and new sites, that will allow users to perform government services through a network or other communication channels, are searched. Research related to the assessment of the degree of development of 20 main e-government services, which are defined in the strategy documents both in EU countries and the countries of the region (and i2010 Plus eSEE Agenda) were conducted for the first time, internally, in late 2009. In order to clearly define in Montenegro the directions of further development of electronic services in public administration, according to all models, it is necessary to examine the current situation and according to that and following the trends in the region, to focus the development in the right direction.

EU cooperation

The Ministry of Information Society formally expressed interest in accession to the ICT Policy Support Programme - ICT PSP, which is part of the Competitiveness and Innovation Programme – CIP in October 2009 and Montenegro joined this programme in 2011.

Community ICT PSP programme, which operates under the CIP, aims to support innovation and competitiveness through the wider and better use of ICT services by citizens, governments and businesses, especially by small and medium-sized enterprises. This program is fully aligned with the priorities of the European i2010 strategy and is one of the main financial instruments for achievement of the goals of the i2010.

Within eSEE initiative Montenegro is a signatory to "eSEE Agenda" and "eSEE Agenda Plus", as well as to the Memorandum, between the countries of South East Europe on the development of a uniform broadband market related to European and global networks, and also has a representative in the Centre for eGovernance Development for South East Europe.

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