Вопрос 17-3/2: Ход деятельности в области электронного правительства и определение областей применения электронного правительства в интересах развивающихся стран

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6) Difficulties

The main topics for consideration in the future in light of the operation, institution, and technology are listed below.

Operation: Examination of the way of identification and operational procedures when issuing ID information such as certification for identification to tamper-resistant devices for the case of using the system used by not smartphone subscriber.

Institution: Compliance with the Digital Signature Act when using an e-certificate for identification. Modification of provisions of on the application method for existing enrolment procedure in the municipal bylaws of some cities.

Technology: Scheme such as a mobile access system considering the way of exchanging ID information between a smartphone and outer terminal through local communication.

7) Lessons learned and follow-up

More and more people in developing countries are going to have mobile terminals, and in those countries, the number of smartphones users is also increasing. An assumed area for public services must also be necessary for developing countries. We hope this information is valuable for your participants.

Case 10: e-Government in Lebanon

1) Introduction and country overview

The e-Government Roadmap presented here is based on the strong engagement of our government to build up an e-Government portal in order to improve and facilitate the citizen access to Public Services and Public Information.

The vision for the e-government strategy that focuses on the attainment of the following strategic objectives: A government that is Citizen-centered (not bureaucracy-centered), Results-oriented, Market-based (actively promoting innovation), has Good Governance, ensures Economic Development and Social Inclusion.

The four e-Government strategy pillars

– e-Reform: Provides the ideal opportunity to re-engineer government processes to take advantage of technology and use ICT as the spearhead of the reform process.

– e-Citizen: Groups together all the services that the government currently provides to the citizens in Lebanon and which are candidates to be provided electronically.

– e-Business: Focuses on those government services that are of importance to the Lebanese business community and foreign investors. More efficient delivery of these services will assist in promoting private sector growth in Lebanon and results in national economic development.

– e-Community: There is wide consensus that ICT is central to participation in the emerging knowledge economy, hold enormous potential to accelerate economic growth, promote sustainable development and empowerment and reduce poverty.

– The different e-Government initiatives in different fields as Legal, ICT Infrastructure, Vertical Applications and different national standards and policies.

The E-Government Roadmap is defined as a set of macro activities and critical milestones in different perspectives as Legal, Administrative, Infrastructure, Business Processes Reengineering, Interoperability and E-Government Portal. This Roadmap will be supported by a capacity building plan allowing the Government Employees to be able to use effectively and efficiently all E-Government Projects.

The success of this plan depends on a single cross-government vision and an effective cross-government decision making.

2) Objectives and strategies

a. Objectives and vision for e-Government in Lebanon

The e-Government vision for Lebanon centres around the attainment of a number of strategic objectives based on citizen and business-centric approaches. These are made possible by the facilitating role of Information and Communication Technologies (ICT) and backed up by the required institutional and legal frameworks. These objectives can be summarized as follows:

– Dissemination of all public sector information that a citizen is entitled to access through a number of communication channels, the Internet, hotlines, government service centres and traditional paper based methods.

– Delivering of all public sector services for citizens electronically whether for their individual use or on behalf of an establishment, through any government office or through the Internet regardless of the geographical location of this office or the residence of the citizen. Enable citizens and business to communicate electronically with Government, including making and receiving payments but not neglecting traditional paper based methods for citizens who do not have easy access to electronic facilities.

– Re-engineering government processes to ease conducting business with the government, through simplifying processes, using ICT to facilitate more delegation of responsibilities away from central control, reducing the number of required approvals/signatures (and if signatures are necessary ensure that these are electronic – no paper involved).

– Reduction to a minimum of the information and supporting documents required of a citizen to fill out in a public sector formality, regardless of the means by which this formality is being submitted.

– Provision of single points of notification for citizens to use for informing the government of any change in personal or business information. From this point, all concerned government information systems will be updated accordingly.

– Realization of the main government procurement processes electronically based on a harmonized commercial coding scheme. This is to serve as the leading example for electronic commerce at the national level and hence is intended to foster its growth. Use of a standardized commercially available system across all government would speed up this process; consideration should be given to contracting a commercially available entity to provide a managed service.

– Attainment of an intra-government electronic communication facility (e.g. by establishing an Intra-Government Portal) for the exchange of information electronically (providing all public service employees with e-mail addresses, linking the Portal to Government Data Centers for downloading/backup of information, providing Group Software and sharing services and information; also serious consideration can be given to outsourcing Public/ Private/ Partnership to the private sector).

b. Strategies and underlying principles of e-Government

To attain the e-Government vision for Lebanon, the strategy to be followed needs to be supported by a number of underlying principles. These principles can be summarized as follows:

– The government will assure the enactment of the required institutional, regulatory and legal frameworks to enable business to be undertaken electronically – in the country and abroad - in an orderly and timely manner.

– The government will undertake necessary measures to realize a comprehensive communications network infrastructure throughout the administration and to gradually roll out compatible information systems that exhibit open standards and interfaces to the replicated data repositories or centres in partnership with the private ICT industry in Lebanon.

– To ensure the successful implementation of e-Government, the efficiency, effectiveness and modernization of related services will be taken into account. These include the postal system, the banking system, courier delivery services and the overall legal environment.

– The government will ensure the security, integrity and privacy of citizens and business data by implementing a legal framework with state-of-the-art security systems that are in line with accepted international best practice.

– All citizens will be given the opportunity to be part of the electronic or networked society notwithstanding their financial, social or educational conditions or geographical location.

– All public servants will be given, by the nature of their new job functions, an equal opportunity to be part of the electronic or networked society, whether for their provision of services to the citizen or for intra-government communication.

– The government, in partnership with the private sector, academia and non-government organizations (NGOs), will work aggressively on the proliferation of ICT literacy throughout the country, whether through continuous enhancement of the education curriculum or through provisioning of targeted awareness campaigns and training programs.

– Adoption of electronic commerce by the private sector will be promoted, with government taking a leading-by-example role through its e-Procurement initiative.

– The government will be actively involved in partnerships with the local ICT industry to promote economic development by taking an increasing role in the implementation of e-Government projects in line with international best practices in this regard and will constantly work to develop this industry as a national resource for all Lebanese.

The Strategy for the Reform and Development of Public Administration in Lebanon, which has been defined by OMSAR, is based on the following programs:

– The program of reinforcing governance, accountability and transparency.

– The program of building the capacity of the public administration.

– The program of creating mechanisms to manage change and exchange experiences and best practices.

– The program for the reform and development of the human resources management.

– The program of enhancing services efficiency and reinforcing the relation between the administration and citizens.

– The program of enhancing IT usage and creating an E-Government Portal.

– The Lebanese E-Government is concerned by two of those programs:

– The program of enhancing services efficiency and reinforcing the relation between the administration and citizens.

– The program of enhancing IT usage and creating an E-Government Portal.

c. E-Government scope

The scope of the e-government Implementation is based on the following main components:

Multi-Channel Portal Interoperability Gateway Integration with Government Entities Automation of Processes User: Citizen, Business or others Government Employees

– Development of a multi-channel e-Government Portal which could be used by internet users, e-Government call centres, one-stop-shops, future e-Government centres as municipalities, internet cafes and others. This portal should be designed to allow access to all users regardless of their age and their knowledge of new technologies.

– Setting up of an interoperability gateway which will allow the exchange of data between different Ministries and Administrations. This gateway should be designed with a centralized processes defining for each government transaction, which administrations are involved in this transaction and, for each involved administration, which data should be used as inputs and outputs and which data should be checked or provided.

– Definition of an integration methodology based on the readiness level of each administration and based on different technical standards and protocols. The integration will allow administrations to be “connected” to the interoperability gateway in order to provide e-services and contribute to other e-services from other entities.

– Automation of internal processes for each administration. This component is based on systematic BPR (Business Process Reengineering) for all internal processes allowing the achievement of each e-service.

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