All of the above outlines the advanced status of the Kyrgyz Republic as of the country, which is well prepared for smooth implementation of the more comprehensive E-Government project. However, despite of the above listed activities by government agencies, the growth pace remains to be slow in comparison with the international trends in E-Government developments. Moreover, Kyrgyzstan is continuously falling down in the global ratings on E-Government readiness. This is a clear sign that the country should take immediate active steps towards E-Government implementation process in order to keep the good positions within the World Information Society. UNDP’s assistance to Kyrgyz Government is aimed to facilitate overall process of E-government by using the vast UNDP international experience and practices, as well as through promoting coordination and smooth transition from the existing administrative business models to the electronic exchange of information and E-Services.
6) Challenges and success factors
The main challenges in the area of ICT Development in Kyrgyzstan are the following:
– Insufficient Funding or Allocation of Financial Resources if there are not sufficient financial resources to complete all the aspects of E-Government – organizational, coordination, technical, and legislative, then the final outcome will be risked;
– Inadequate Institutional Arrangements or Weak Governance coordination and governance of the inter-institutional relations and collaborative processes is crucial for the success of the eGovernment that aims for global governance electronic solutions;
– Unexpected regulations or failure of legislation to pass or progress in the legislative process legislative framework is needed for successful implementation of the e-Government outputs and problems with this may stop the project deliveries;
– Latent resistance on the mid and low level of the state and municipal servants may effect to timely implementation of the processes;
– IT/ICT literacy among the state and municipal servants are still low- it may influence to the speed of the deployment of the e-services and e-back-office arrangements.
Success factors are the following:
– The President of the country, Prime-Minister and other Governmental top leaders have deep understanding of the benefits and necessity of the e-Government introduction and are officially committed to launching the implementation process;
– The need of introduction of ICT-infrastructure among the central ministries and municipalities revealed that they understand the requirement for improved integration of their information systems;
– The citizen’s readiness to deploy the e-services is high taking into consideration the IT-literacy rate, mobile networks coverage (about 100%) and Internet penetration;
– Common understanding of the benefits of ICTs deployment is an effective tool for transparent and accountable public service delivery and uncorrupted ways of its providing.
– Strong initiatives in ICT field already implemented by the National Statistics Committee and Ministry of Finance.
7) Lessons learned and next steps
The practical experience of the introduction of the different sectoral e-service’s projects revealed the need for the Government’s leadership in promotion of ICTs for the country’s development at the national level. Lack of coordination of efforts in this area can cause duplication of efforts and inefficient use of resources provided by donors and Government itself. Uncoordinated work among agencies leads to further difficulties in electronic inter-connection. The creation of an effective coordination body on ICT and establishment of the national electronic interoperability standards and unified integrated infrastructure for e-services are critical in successful e-government implementation in the Kyrgyz Republic.
This paper aims to provide information by explaining the “Project Promoting Cooperative Business Administration Systems (Verification of Ways of Improving User-Friendliness for Mobile Phones as Means of Access)” commissioned by the Ministry of Internal Affairs and communications (M.I.C.) in 2011, for the benefit of the participants of the e-government system.
Under this project, we examined technical specifications as well as verification of technologies, specification of issues in light of the institution and operation aspects, studying solutions, and diffusing study results from standards organizations, for the purpose of implementing the foundational mobile access system through which mobile phones can access online services.
“[T]he New Strategy in Information and Communications Technologies (IT) Roadmaps” (decided in June 2010, revised in August 2011 and in July 2012) made by The Strategic Headquarters for the Promotion of an Advanced Information and Telecommunications Network Society (director-general: prime minister) presents the following goals regarding programs to diversify methods to access administration service, concerning the renovation of the governmental portal, and to encourage people to access the governmental service; in 2011, deliberation, verification, and demonstration of method for the mobile access to administrative services with authentication from mobile phones; from 2012 to 2013, based on the demonstration, introduce, develop and promote services partially in testing areas based on the demonstration above, and gradual nationwide deployment; by 2020, realization of the highly convenient electric administration services, namely a ‘one-stop service’.
Based on such program, MIC conducted the “Project Promoting Cooperative Business Administration Systems (Verification of Ways of Improving User-Friendliness for Mobile Phones as Means of Access)” in 2011, based on a survey and research results from the “research and study of the diversification of means of access to electronic administrative services, etc. (research and study of technology for mobile phones to access electronic administrative services, etc.)” in 2009.